Security Breach - Funds Recovery Program
We sincerely apologize for the recent security incident. If your funds were affected, you can submit a recovery request below. Our team will review your claim within 5 business days.
Important Guidelines
- Maximum recovery amount: $25,000 USD
- Review period: 5 business days from submission
- Valid Transaction ID required: Must match our records
- Fraudulent claims: Result in immediate permanent account ban
- One request per user: Multiple submissions will be rejected
Submit Recovery Request
Recovery Process Timeline
1
Submit Request
Fill out the recovery form with your transaction details and submit.
2
Verification
Our team verifies your transaction ID against our database records.
3
Review (1-5 days)
Manual review of your claim by our security and finance team.
4
Decision
You'll receive an email notification about the decision on your claim.
5
Fund Recovery
If approved, funds will be credited to your account balance within 24 hours.